White Paper: The Emergence of the Next-Generation Informal Call Center

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A leading industry analyst discusses why today’s businesses are seeking cost-effective informal call center solutions to better serve their current and potential customers.

About this paper:

In this white paper, you'll learn:

  • Formal vs. informal call centers
  • Use cases for informal call centers
  • How to determine if your company or organization has informal call centers
  • Benefits of informal call centers

About the paper’s author: Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of UCStrategies. She has more than 20 years of experience researching and writing about UC market dynamics and challenges.

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