White Paper: Evaluating the ROI of Informal Call Centers

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An industry analyst shows how your company can save up to 77 percent on annual costs associated with call center solutions.

About this paper:

In this white paper, you'll learn:

About the paper’s author: Jay Lassman is an independent consultant whose UC industry experience includes 14 years with Gartner Inc., including time spent as Research Director with the company. Prior to joining Gartner, Mr. Lassman was with AT&T and Verizon (Bell Atlantic).

  • What is an informal call center
  • Benefits of informal call centers
  • Drivers for informal call center technology
  • Cost comparisons
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